Returns & Exchanges

Our Approach

At Eleia Stone, every piece is prepared with intention and care.

Each item undergoes a meticulous quality assurance process to ensure it meets our standards of craftsmanship and arrives in pristine condition.

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Change of Mind

As each item is carefully sealed for protection and presentation, we are unable to accept returns or exchanges for change of mind.

Items that have had their original seal opened or removed cannot be returned.

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Quality Assurance

All pieces are inspected prior to dispatch in accordance with our internal quality standards.

We invite you to choose thoughtfully, as each design is created to be a lasting companion.

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If You Have a Concern

Your experience with Eleia Stone is important to us.

If you believe your item is faulty, damaged in transit, or not as described, we welcome you to contact us.

Each enquiry is reviewed with care, and where a genuine issue is identified, we will provide an appropriate resolution in accordance with Australian Consumer Law.